Privacy Policy

Effective Date: July 25, 2026

77 Rapid Restore Inc (doing business as "77 Rapid Restore," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including specific information about our text messaging (SMS/MMS) practices.

SMS Communications and Opt-In (Service Only - No Marketing)

77 Rapid Restore Inc uses SMS text messaging strictly for transactional customer service purposes only. We do NOT send marketing, promotional, or advertising messages via SMS. Marketing SMS consent is NEVER combined with service SMS consent — these are two separate opt-ins collected separately.

Types of messages you may receive (Service Only):

  • Service dispatch confirmations (technician on the way)
  • Appointment reminders and updates
  • 2-way conversations about your active restoration service
  • Emergency response coordination

We do NOT send you:

  • Marketing promotions
  • Sales offers or discounts
  • Newsletters
  • Advertising

How you opt in to Service SMS: Only via our website contact form at https://77rapidrestore.com — a separate checkbox specifically for service SMS consent, presented independently from any other consent. Checking this box constitutes your express written consent to receive transactional SMS from us regarding your restoration service.

Message frequency: 1–10 messages per active service engagement.

Message and data rates may apply based on your mobile carrier.

How to opt out: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS from us. Immediate opt-out.

How to get help: Reply HELP or call 747-281-3872.

Data sharing: We do NOT share your phone number, mobile information, or SMS consent data with third parties or affiliates for any purpose. Your data is used solely to provide restoration services to you.

Compliance: 77 Rapid Restore Inc complies with TCPA, CTIA guidelines, and CAN-SPAM Act.

Contact: [email protected] | 747-281-3872

Table of Contents

1. Information We Collect

When you interact with 77 Rapid Restore Inc, we may collect the following types of information:

  • Contact information: your name, phone number, email address, and property/service address
  • Service details: information about the damage or issue you're experiencing (e.g., water damage, fire damage, mold, biohazard, or pressure washing needs), photos of the property, and job notes
  • Payment information: billing details processed through our secure payment processor (we do not store full credit card numbers)
  • Insurance information: your insurance carrier and claim details, if applicable and only with your authorization
  • Technical information: your IP address, browser type, device type, and general location when you visit our website
  • Cookies and similar tracking data: as described in the Cookies section below

2. How We Collect Information

We collect information through several channels, including:

  • Our website contact and quote request forms
  • Phone calls to our office or emergency dispatch line
  • Our missed-call text-back system, which automatically sends a text if we're unable to answer your call
  • In-person interactions during on-site estimates, inspections, or restoration work
  • Email correspondence
  • Online reviews or review requests you respond to

3. SMS/MMS Text Messaging (Service Only — No Marketing)

This section explains how we use text messaging to communicate with you and describes your rights regarding those messages. We use SMS strictly for transactional service purposes — we do NOT send marketing or promotional messages via SMS, and marketing SMS consent is never combined with service SMS consent.

  • By providing your phone number via our website contact form (using a separate, dedicated SMS consent checkbox), you consent to receive SMS messages from 77 Rapid Restore Inc regarding appointment confirmations, service updates, and emergency service dispatch only.
  • Message frequency: 1–10 messages per active service engagement. Message and data rates may apply.
  • Reply STOP to unsubscribe at any time. Reply HELP for help.
  • We do not share your mobile phone number or SMS opt-in data with any third parties or affiliates for any purpose.
  • SMS opt-in consent is NOT shared with third parties.

Text messaging consent is never a condition of purchasing any goods or services from us. You may still request service by phone, email, or our website even if you choose not to opt in to text messages.

4. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm appointments, including emergency dispatch
  • Provide estimates and complete restoration, remediation, and cleaning services
  • Communicate with you about the status of your service or job
  • Process payments and, where authorized, bill insurance carriers directly
  • Follow up for customer satisfaction and request reviews
  • Send promotional offers or service reminders, where you have consented to receive them
  • Improve our website, services, and customer experience
  • Comply with legal, regulatory, and insurance documentation requirements

5. Third Parties We Share Information With

We do not sell your personal information. We may share limited information with the following categories of third parties, solely to operate our business and deliver services to you:

  • Payment processors: to securely process payments for services rendered
  • Insurance carriers: when you authorize us to bill your insurance company directly for covered restoration work
  • GoHighLevel (CRM platform): our customer relationship management system, which acts as a data processor to help us manage appointments, communications, and customer records on our behalf
  • Hosting and analytics providers: that help us operate our website and understand website usage (e.g., web hosting services and analytics tools)

As stated above, your mobile phone number and SMS opt-in consent are never shared with third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve our online experience. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as necessary to provide services, maintain business and insurance records, comply with legal obligations, resolve disputes, and enforce our agreements. Job records and insurance-related documentation may be retained for several years to comply with industry and legal recordkeeping standards. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Your Rights (California CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what personal information we collect, use, and disclose
  • Right to delete personal information we have collected from you, subject to certain exceptions
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information (we do not sell your personal information)
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising any of your privacy rights

To exercise any of these rights, please contact us using the information in the Contact Us section below.

9. How to Delete Your Data

To request deletion of your personal information, you may:

  • Email us at [email protected] with the subject line "Data Deletion Request"
  • Call us at 747-281-3872
  • Send a written request to 7430 Valjean Ave, Van Nuys, CA 91406

We will verify your request and respond within the timeframe required by applicable law. Please note that we may need to retain certain records (such as insurance or payment records) where required by law or legitimate business need, even after a deletion request.

10. Children's Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

This document was drafted with AI assistance and represents 77 Rapid Restore Inc's current practices. For any legal interpretation questions, consult a licensed attorney.

This document was last updated on July 25, 2026.